Right of withdrawal

  • Version 1.0
  • 28 October 2026

The short version

If you bought as a consumer and haven't started a download, you can withdraw within 14 days and get a full refund. Once a download starts, the right ends, because you asked for immediate access at checkout. Business purchases have no right of withdrawal. Use the form on this page; we send an acknowledgement straight away.

When you can withdraw

Right of withdrawal: consumers normally have 14 days to withdraw from an online purchase. For downloadable files, this right ends when you start the download, but only if you first asked for immediate access and confirmed that you lose the right (the boxes at checkout). If you still have the right, use “Withdraw from the contract here” at pixelmintlab.com/withdraw.

For files you have already started downloading after giving your consent, the right of withdrawal has ended. Custom work: see the quote.

In practice, you still have the right if:

  • you bought as a consumer, and
  • no download for the order has started, and
  • fewer than 14 days have passed since the contract was concluded (the day your payment was confirmed).

You may also still have the right if, for any reason, we did not collect your two consents at checkout or did not confirm them in your order email. In that case the right does not end when the download starts, and you pay nothing for what you received.

Business customers do not have a right of withdrawal.

What happens after you withdraw

  • We send you an acknowledgement by email with the date and time we received your withdrawal.
  • We check the order. If the right applies, we refund all payments received from you within 14 days of receiving your withdrawal, using the same payment method unless you expressly agree to another one. There is no fee.
  • We switch off the download links for the order.
  • If the right had already ended, we write to you and explain why.

Withdraw from the contract here

Fill this in to withdraw from a purchase. It's free. You'll see a summary to confirm before anything is sent.

All fields are needed unless marked optional.

The one you used for the order, so we can find it.

Looks like PM-261028-K7QX, in your confirmation email. If you can't find it, write "unknown" and give the date of purchase in the message.

The name as it appears in your order email. For custom work, choose Custom work.

You don't need to give a reason.

Other ways to withdraw

You don’t have to use the form above. You can also tell us clearly that you are withdrawing, by email to office@primedigitallabs.com or by post to Prime Digital Labs, 65 Av. de Sierre, 07200 Aubenas, France. You can use the model form below, but you don’t have to.

To meet the deadline, it is enough to send your withdrawal before the 14-day period ends.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Prime Digital Labs, trading as PixelMint Lab, 65 Av. de Sierre, 07200 Aubenas, France. Email: office@primedigitallabs.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following digital content:

Ordered on:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

Version 1.0, 28 October 2026.

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